Collections Officer

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Location: Kakamega (With regular travel across Western Kenya)

Reports to the Collections Team Leader

Application Deadline: 31/07/2020

Main Responsibility

Manage day-to-day collections and recovery of outstanding payments to ensure that delinquency is minimized.


  • Timely and effectively contact delinquent customers
  • Control delinquent payments and recovery of non-performing portfolio
  • Give a daily, weekly and monthly report on accounts collected
  • Work closely with credit officers during loan recovery
  • Inform management on trends in customer delinquency 
  • Analyze customers financial situation and negotiate repayment arrangement
  • Ensure credit officers are sticking to the laid down processes and procedures
  • Perform any other related functions as assigned by management


  • Diploma in Business related courses
  • Computer literate
  • A valid driving/riding license
  • More than 4 years’ experience in recoveries and debt collection
  • Excellent customer service skills
  • Results oriented